World leading effects switching and power-supply solutions
SHIPPING FAQS

  • When will my order be dispatched?
We aim to process and dispatch any orders of in stock items, placed before 12pm GMT (Courier Delivery) / 2.30pm GMT (Royal Mail Delivery), the Same Day.

In stock orders placed after these cut off times will be processed for dispatch the Next Working Day.

Please be aware that the Royal Mail services are not available for all items due to their size/ weight or value.

Please allow 48 hrs for digital delivery of Custom Power Path orders. Orders placed for this service after 12pm (GMT) on a Friday will be processed Next Working Day (Monday with the exception of public Holidays).

Estimated delivery dates will be provided for out of stock items.


  • Do you do Saturday Delivery in the UK?
We unfortunately cannot offer any guaranteed Saturday UK Deliveries at this time.

We would advise customers requiring goods for the weekend that they place there orders before 2pm (GMT) on Thursday to guarantee delivery for the weekend

Items dispatched via Courier on a Friday will arrive the Next Working Day within the UK

Items dispatched via Royal Mail 1st Class or First Signed For on a Friday cannot be guaranteed for Saturday delivery though they often do arrive.


  • There's no shipping service available for my address, does this mean I can't place an order?
Please contact us directly with your order details and shipping address and we'll see if we can ship to you by an alternative method.
If you require delivery to Russia please contact our dealer PedalZoo as we are unfortunately unable to successfully deliver direct to our Russian customers.

  • I live in the United States, Where will my item be dispatched from and will I have to pay Customs Duty?
We have a regularly stocked shipping hub based in the USA from where we dispatch US customers orders where stock allows.
You will not not have to pay any customs charges for goods shipped within USA borders.

Please be aware that although we ship from inside the USA and accept payments in dollars, in rare circumstances some banks apply cross border charges for payments made by credit card as we are UK registered company. We believe these can be avoided by paying via a paypal account rather than via card. Please check with your card issuer for further information.

Some of our smaller items that are out of stock in the USA will be shipped from the UK but should not be liable for customs charges.

Larger/ more expensive orders will only ship from the UK  out of stock in the USA but only when required urgently. We will notify you if  this action is required. Customs Duties may be incurred and are the responsibility of the customer.
SHIPPING SERVICES AVAILABLE
Royal Mail services available worldwide for goods dispatched from the UK.
Tracked and/ or Signature services available.
UPS Tracked Courier services available domestically and worldwide.
Country Service Delivery time
United Kingdom
(excluding Channel Islands & BFPO addresses)
Royal Mail 1st Class Signed For
Tracked service
1-2 working days
from dispatch
United Kingdom
(excluding Channel Islands, Scottish Highlands & BFPO addresses)
UPS Courier
Tracked service
Next working day
from dispatch
Scottish Highlands / Northern Ireland / Republic of Ireland UPS Courier
Tracked service
1-2 days
from dispatch
Europe
Royal Mail International Tracked and Signed
Full end-to-end tracking.
Signature taken on delivery and online delivery confirmation.
Receives priority handling in the UK and overseas.

3-5 days from dispatch.
Europe Zones 3 & 4
Belgium
Luxembourg
Netherlands
France Metropolitan
Germany
Monaco
UPS Courier 
Tracked Service.
Requires Signature on Delivery. 


2-3 days from dispatch.
Europe Zones 5 - 6
Austria
Czech Republic
Denmark
Finland
Greece
Italy
Poland
Portugal
Spain (Balearic Islands)
Spain (Peninsula)
Sweden
Bulgaria
Croatia
Estonia
Hungary
Latvia
Lithuania
Romania
Slovakia
Slovenia
Bulgaria
Croatia
Estonia
Hungary
Latvia
Lithuania
Romania
Slovakia
Slovenia
UPS Courier 
Tracked Service.
Requires Signature on Delivery. 


3-5 days from dispatch.
Europe:
Albania,Armenia, Azerbaijan, Bosnia and Herzegovina
Kazakstan, Macedonia, Montenegro, Norway, Tajikistan, Tunisia, Ukraine
Royal Mail International Signed
Tracked until the point the item leaves the UK
Signature taken on delivery.
3-5 days from dispatch.
International Zones 1 & 2:

Argentina, Cambodia, Ecuador, Hong Kong, Indonesia
Japan, Malaysia, South Korea, Thailand, United Arab Emirates, United States

New-Zealand, Singapore
Royal Mail International Tracked and Signed
Full end-to-end tracking.
Signature taken on delivery and online delivery confirmation.
Receives priority handling in the UK and overseas.

5-7 days from dispatch.
International Zones 1 & 2:

Brazil
India
Israel
Royal Mail International Tracked
Full end-to-end tracking.
Receives priority handling in the UK and overseas.

5-7 days from dispatch.
International Zones 1& 2:

Countries not covered by Royal Mail's other international services.
Excludes Russia : see below
Royal Mail International Signed
Tracked until the point the item leaves the UK
Signature taken on delivery.
5-7 days from dispatch
Mainland Europe UPS International Courier
Tracked service
2-3 days from dispatch
Rest of the World UPS International Courier
Tracked service
Estimated 3-5 days from Dispatch
Russia We cannot provide direct shipping 
Please contact Pedalzoo to place an order
see pedalzoo.ru
for information
 
  • info@thegigrig.com
  • +44 (0)1793 602 452
  • The GigRig Ltd.
  • Unit 85 Basepoint Business Centre
  • Rivermead Drive
  • Swindon
  • SN5 7EX
  • United Kingdom